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Privacy Policy

We are required by law to give you this notice. It provides you on how we may use and disclose protected health information about you and describes your rights and our obligations regarding the use and disclosure of that information. We shall maintain the privacy of protected health information and provide you with notice of our legal duties and privacy practices with respect to your protected health information.

We have the right to change these policies at any time. If we change our privacy policies, we will notify you of these changes immediately. This current policy is in effect unless stated otherwise. If the policy is changed, it will apply to all your current and past health information.  

You may request a copy of our notice any time. You may contact MedM LLC at at any time to request a copy of this privacy policy. 


The following examples describe ways that we may use your protected health information for your treatment, payments, healthcare operations etc. but please be advised that not every use or disclosure in a particular category will be listed.

SMS Communication: We at Matus Medical / MedM LLC respect your privacy. This section of our Privacy Policy addresses the collection and use of mobile phone numbers specifically for SMS communication. When you opt-in to receive SMS messages from us, we commit to using your number only for the specific services you've agreed to. We do not share or use your mobile number for other forms of communication.

SMS Communications Use and Data Retention: We use personal data collected for SMS communications solely for sending appointment reminders and health updates. We retain this data for the duration necessary to fulfill these purposes, and not longer than required by law. Any third-party providers used for SMS services are strictly vetted for compliance with our privacy standards.

Data Security for SMS Communications: We employ robust security measures to protect the personal data used in our SMS communications. This includes encryption of data in transit and at rest, regular security audits, and compliance with industry-standard practices.

User Rights: Users have the right to access, correct, and request deletion of their personal data associated with SMS communications. Requests can be made through our website or by contacting our support team directly.

Complaint Resolution: If you have any complaints or concerns about our SMS communications, please contact our support team. We are committed to resolving all issues promptly and transparently.


Treatment: We may use and disclose your protected health information to provide you treatment. This includes disclosing your protected health information to other medical providers, trainees, therapists, medical staff, and office staff that are involved in your health care.

For example, your medical provider might need to consult with another provider to coordinate your care. Also, the office staff may need to use and disclose your protected health information to other individuals outside of our office such as the pharmacy when a prescription is called in. 

Payment: Your protected health information may also be used to obtain payment from an insurance company or another third part. This may include providing an insurance company your protected health information for a pre-authorization for a medication we prescribed.

Health Care Operations: We use your protected health information for operational purposes such as training staff, quality improvement, and appointment reminders. We obtain separate, specific consent for SMS reminders, and do not share your phone number with third parties for these purposes.

Third-Party Business Associates: We ensure that any third-party services, like billing companies, are contractually bound to protect your privacy and do not have access to your phone numbers.

Marketing Activities: We may contact you with promotions or information about services that may interest you, using the contact preferences you've provided. All marketing communications are managed internally, and we do not share your contact details with external parties. You can opt out of receiving these communications at any time by contacting us.


Appointment reminders: We may contact you as a reminder that you have an appointment for your initial visit, follow up visit, or lab work via text, phone or email.


Others Involved in Your Health Care: We may disclose protected health information about you to your family members or friends if we obtain your verbal agreement to do so, or if we give you an opportunity to object to such a disclosure and you do not raise an objection. For example, we may assume that if your spouse or friend is present during your evaluation, that we can disclose protected professional information to this person. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment if there is an urgent or emergent need. 


Research; We will not use or disclose your health information for research purposes unless you give us authorization to do so.


Organ Donation: If you are an organ donor, we may release protected health information to organizations that handle organ procurement or organ, eye or tissue transplantation if it is necessary to facilitate this process.


Public Health Risks: We may disclose your protected health information, if necessary, in order to prevent or control disease, report adverse events from medications or products, prevent injury, disability or death. This information may be disclosed to healthcare systems, government agencies, or public health authorities. We may have to disclose your protected health information to the Food and Drug Administration to report adverse events, defects, problems, enable recalls etc. if required by FDA regulation.


Health Oversight Activities: We may disclose protected health information to health oversight agencies for audits, investigations, inspections or licensing purposes. These disclosures might be necessary for state and federal agencies to monitor healthcare systems and compliance with civil law.


Required by Law: We will disclose protected health information about you when required to do so by federal, state and/or local law.


Workman’s compensation: We may disclose your protected health information to workman’s comp or similar programs.


Lawsuits: We may disclose your protected health information in response to a court action, administrative action or a subpoena. 


Law Enforcement: We may release protected health information to a law enforcement official in response to a court order, subpoena, warrant, subject to all applicable legal requirements.


Access to medical records: You have the right to access and receive copies of your protected health information that we use to make decisions about your care. You must submit a written request to obtain your protected health information to the individual listed at the end of this privacy policy. We reserve the right to charge you a fee for the time it takes to obtain and copy the protected health information and provide it to you.


Amendment: If you believe the protected health information, we have about you is incorrect or incomplete, you may ask us to amend the information You will need to submit a written request on why you feel the health information should be amended. We may deny your request to amend if you did not send a written request or give a reason on why it should be amended. If we deny your request, we will provide you a written explanation. We may deny your request if we believe the protected health information is accurate and complete. 


Accounting of Disclosures: You have the right to receive a list of instances in which we disclosed your personal health information unless the disclosure was used for treatment, payment, healthcare operations, was pursuant to a valid authorization and as otherwise provided in applicable federal and state laws and regulations. You must submit a written request to obtain this “accounting of disclosures”. After your request has been approved, we will provide you the dates of the disclosure, the name of the individual or entity we disclosed the information to, a description of the information that was disclosed, the reason why it was disclosed, and any additional pertinent information.  This information may not be longer than (STATUTE OF LIMITATIONS) years ago prior to the date the accounting is requested. We reserve the right to charge a reasonable fee for this process.


Restriction Requests: You have the right to request a restriction or limitation on the protected health information we use or disclose about you for treatment, payment, or healthcare operations. We shall accommodate your request except where the disclosure is required by law. We require this be a written request submitted to the individual at the end of this policy.


Confidential Communication: You have the right to request that we communicate with you about healthcare matters in a certain way and at a certain location.  We must accommodate your request if it is reasonable and allows us to continue to collect payments and bill you.


Paper copy of this notice: You may request a hard copy of this practice policy if you reviewed and signed it via electronic means. To obtain this copy, contact our office.


Complaints: If you believe your privacy rights have been violated, you may file a complaint with our office. You also file a complaint with the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request. 

Disclaimer: MedM Weight Loss Clinic is an independent entity and is not affiliated, associated, endorsed, or sponsored in any way by Novo Nordisk or Eli Lilly. We want to clarify that MedM Weight Loss Clinic operates independently and is solely responsible for the services it provides. Our website, including any information, content, or references related to pharmaceutical products, is intended for informational purposes only. We do not claim to represent or have any official connection with Novo Nordisk or Eli Lilly. Please note that MedM Weight Loss Clinic specializes in providing compounded medications tailored to individual patient needs. These compounded medications are formulated and prepared in our clinic's pharmacy, and they are not branded products manufactured by Novo Nordisk, Eli Lilly, or any other pharmaceutical company. While we may discuss various weight loss methods, treatment options, or medications on our website, including those offered by Novo Nordisk or Eli Lilly, it is important to understand that any mention or reference to these products is for informational purposes only and does not imply an endorsement, partnership, or affiliation with these pharmaceutical companies. We strive to provide accurate and up-to-date information to our users, but we cannot guarantee the accuracy, completeness, or reliability of any information provided on our website. Therefore, we strongly recommend consulting with a qualified healthcare professional or contacting our clinic directly for personalized advice regarding compounded medications or any specific inquiries or concerns. Please be aware that MedM Weight Loss Clinic is committed to the highest standards of ethics, integrity, and professionalism. We aim to maintain transparency and independence in our operations and are not influenced by any external parties, including Novo Nordisk or Eli Lilly. By using our website, you acknowledge and agree that MedM Weight Loss Clinic is not responsible for any consequences, damages, or liabilities arising from reliance on the information provided or any association inferred with Novo Nordisk, Eli Lilly, or any other pharmaceutical company. If you have any questions or require further clarification regarding our compounded medications or our affiliation disclaimer, please contact us directly through the channels provided on our website. Thank you for choosing MedM Weight Loss Clinic for your weight loss journey. MedM Weight Loss ® ©2023 - MedM LLC

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